"This was my first bicycle in 20 years. After doing a lot of preliminary research, I knew going in that I wanted a "comfort" or "hybrid" style bike. I explained my needs to their representative (Mark Finney) who was a great help. He spent at least 30-40 minutes going over the options and helping me to find just the right bike. He explained a number of features of this new generation of bicycles, and showed me the options available. I was able to take test rides on my top three choices. The BGI staff also went over basic care and use instructions, and helped me select an appropriate helmet and a few other items (bike lock, etc.). All of the staff that I encountered were cheerful, friendly, and very helpful… despite the fact that the place was extremely busy and chaotic. I will definitely work with them again in the future."
Randall G. Clark, President and Founder, Bicycle Garage Indy